Customer Testimonials


AV Options & 3rd Party Products


I was surprised at the improvement I heard after I inserted the SuperWiremold Power strip into my system! I wasn't sure if I'd hear any differences, and was a little concerned that using only one outlet for 4 Naim power supplies might potentially degrade the sound. That was definitely not the case! It was obvious however upon first listening that the SWM made a significant improvement -- echo'd by your many positive customer reviews!

While there's not much I can add to all that positive feedback, there is one point that I think is worth noting. I found it especially interesting that your notes specified that the SWM would "present with a low noise floor and clarity but will have a slight glare for the first 24-72 hours..." It was that glare that I noticed upon first use of the SWM, however along with it -- a lower noise floor and increased clarity and greater ease in "understanding the music." I was impressed that you specified those characteristics in your literature and happy that I was able to hear exactly what you specified. For all those reasons, I've decided to order the Deep-Cryo Hubbells and endure some back- breaking work changing my outlets (without disassembling my whole system and moving racks). If those Hubbell outlets yield the same degree of improvement that the SWM has so far, then the effort definitely will be worthwhile! Thanks Chris, Nick and David!

Mike R.
Cold Spring, NY
October, 2017


I recently added AV Options’ Twisted-56 Deep-Cryo speaker cable to my home office system, which consists of the Naim NAC 72 preamp, Olive Naim HICAP power supply, and Naim NAP 140 amplifier - all restored earlier this year by AV Options - along with ATC SCM 7 speakers on custom Sound Anchor FSTT desktop stands.

The AVO Twisted-56 cables (designed to work with Naim amps) immediately provided a richness to the bass and a depth to the sound that wasn’t there before. The improvements continued to build as the cables ran in. The flexibility of the cable is very nice for an office environment with space constraints. Chris West also bi-wired (with high quality Naim banana pins - no cheap Deltron pins) the cables for the ATC speakers and the termination work was immaculate.

Outstanding performance & craftsmanship at a reasonable price. Thank you AV Options!

Nile G.
Davis, CA
September, 2017


I am very pleased with your service, the quality of the AV Options products and the Deep-Cryoed Naim Powerlines. My Naim NAC 272 + XPS-DR and NAP 250DR with the SuperWiremold Deep-Cryo Power Strip, Hubbell Deep-Cryo AC duplex wall outlet and the Deep-Cryoed Naim Powerlines make the ProAc D48R speakers sing like in paradise :-) The sound stage is beautifully centered and has gained a lot in depth, focus and clarity. A real pleasure, seriously! I previously had a Matrix powerstrip but your set up is much more effective. Great job!

Thanks AV Options!

Roberto T.
Walnut Creek, CA
June, 2017


Your Hubbell Deep-Cryo duplex wall outlets supercharged my 552-500 based Naim system. An inexpensive and effective upgrade!

Chris B.
Seattle, WA
May, 2017


Chris and AV Options, the AV Options Deep-Cryo'd Naim PowerLines AC cables sound great. I find it difficult to enjoy my Naim based audio system without them.

Thanks again for offering such great products!

Brooks W.
Kirkland, WA
April, 2017


Chris, Nick and David, thanks again for the wonderful advice and assistance regarding all things audio over the last couple of months.

The SuperWiremold Deep-Cryo Power Strip has really come alive! The upper frequencies sparkled from the onset and within 2 weeks the whole spectrum fully bloomed. The end result is quite exceptional. In terms of value, nothing compares.

Bo L.
Seattle, WA
February, 2017


I decided to try the new AV Options TibiaPlus12 Deep-Cryo AC cable for all my recently rebuilt by AV Options Naim components (NAC82 preamp, SuperCap power supply, NAP250 amp and CDX2 CD player) including Rega’s RP10 turntable power supply. The musicality improvement over the already very good TibiaPlus AC cables I was using is absolutely astounding for both CDs and LPs in terms of greater dynamics and clean, deeper bass with all the PRAT intact!!!

Many thanks to Chris, Nick and David for their fantastic service and products!

Eric S.
Amelia Island, FL
January, 2017


I just wanted to let you know that the SuperWiremold Deep-Cryo power strip arrived today and I just plugged it in and fired up an ECM cd and all I can say is wow, it sounds fantastic. It’s funny how just a straight outlet strip directly from the wall can sound this good. I’m loving it. Thank you.

Scot H.
Des Plaines, IL
November, 2016


I recently added an AV Options SuperWiremold Deep-Cryo Power Strip and replaced the standard Naim mains cables with AV Options TibiaPlus AC cables to my Naim system. The improvement was substantial and immediate. It’s hard for me to imagine another upgrade that offers a bigger bang for the buck. These products are no-brainers.

Nile G.
Davis, CA
October, 2016


Thank you for getting this SWM out to me in such a swift manner. Received the unit yesterday and last night installed it into my system. Removed 2 Furutech TP-60 6 banger plug units and everything is much more in order now. Have the SWM coming out of an Audience Adept duplex line conditioner which expands now to the 9 outlets. Also gave a 2 hour listen to my system and everything sounds wonderful. I am glad that I first read Art Dudley's report in Stereophile magazine about your product and this prompted me to look you up and purchase the SWM. I am very pleased with this purchase and want to thank you and your team for helping me.

Much Aloha,
Alex C.
Hilo, HI
April, 2016


Just a note to express appreciation for your help in acquiring an AV Options SupwerWiremold Deep-Cryo Power Strip.

When installed in my system, which includes Krell and Ayre units, the sound was improved in two significant ways:
a) The 'black' level was reduced by -my ear - about 10 dB.
b) Intermod distortion was reduced by - again, my ear - about 5 to 6 dB.

I am very happy with this unit and recommend it. You are welcome to use this comment if you wish.

Stan S.
La Jolla, CA
April, 2016


I just wanted to thank you guys again for helping me get the most out of my system. I was skeptical that a Power-strip (AV Options SuperWiremold Deep-Cryo) and your Hubbell wall Deep-Cryo outlet could improve the sound of my modest system, but it did improve it. The increase resolution had me take notice immediately. I can now turn down the volume because I hear way more resolution. It was a little shocking at how bad my previous power situation was. Sound-staging and timbre were the most immediate effects I noticed. I'm so impressed at what you guys have done and especially for taking your time and figuring out what my best options to improve my system should be.

Mark A.
Renton, WA
September, 2015


Thanks for the prompt shipping of the Superwiremold. It arrived on Thursday, and right out of the box made an improvement in my system's sound, with increased resolution.

Jim H.
Halifax, PA
September, 2015


The Power strip and power cord arrived yesterday. After resetting all my power cables I ran some thick orchestrations through the system - Richard Strauss, Holst and Mahler. My reaction was the same as Art Dudley's. Everything was much cleaner, individual instruments and voices more forward and less volume boost necessary. I did not realize how the old Power Wedge was obscuring so much. It may be just psychological, but I also thought the back lights on my power and pre amps were brighter.

In any event, this was a very good investment. I will spread the word among the Tulsa audiophile community. Thanks for an excellent product.

Ron W.
Tulsa, OK
September, 2015


Just a line to say that this wiremold strip is a really good product. Music seems clearer through it than through my CablePro Revelation, as well as seeming to have a more solid foundation and quieter backgrounds. The Audiopro was being used with a $300+ JPS Labs ac cord and still, the wiremold is a very definite uptick. I put very little faith in a.c. upgrades (as opposed to interconnects and speaker cables) so I am very pleasantly surprised at the clearly discernible differences the wiremold has made in my system. My thanks to you and Chris West for the great service and even more so for an excellent product, which even a skeptic like me cannot deny what I hear. This product is everything Art Dudley said it was and even more so.

Jimmy S.
Bronxville, NY
September, 2015


I received the two AVO Deep Cryo Tibia 6ft power chords today. After just a few hours on the 2 HiCaps to my 282, I can hear that you are on to something. I would please like to order quantity 3 more please.

Thank You Very Much!

Charles P.
Seattle, WA
September, 2015


Got it today [SuperWiremold Deep-Cryo power strip] right out of box....WOW!

Way way better than Furman filter conditioner thingy. Love it when an improvement is black and white. Great product! Very crispy detail.... that I never had before.

Tim A.
Dunlap, IL
September, 2015


I set up the power bar last night and am impressed. I got home late and had time to listen to just 1 CD - = put in The Doors Live in Pittsburgh, May 1970. I know this CD well and love it, and could immediately hear the difference. The music was more immediate and the presentation was just more musical. I really enjoyed it.

Art Dudley was right – your power bar is a no-brainer for any person with a decent sound system who enjoys listening to music. Kudos to you and your company for providing a great product!

William L.
New Haven, CT
August, 2015


Set everything up and I'm assuming there's some break in but the AV Options Twisted 56 Deep-Cryo speaker cable is blowing me away. I had Chord Co on the Naim Audio DACv1-NAP100 set up with Rega RS-1 bookshelf speakers. I was contemplating a small tower to get more bass but I don't need that now. Probably a combination of the AV Options Tibia Plus AC cable, SuperWiremold power strip, Twisted 56 speaker cable and having everything Deep-Cryo treated but it's really freaking good now.

Tony L.
Anaheim, CA
August, 2015


I'm still using and still impressed with the AV Options SuperWiremold Deep-Cryo Power Strip. It does everything I've asked, which is provide more outlets while remaining transparent in comparison to a direct into the wall outlet/dedicated circuit connection. Since it does this so well I haven't felt the need to try more expensive options, especially since my understanding is that the design goals of the PDC were essentially the same; provide more outlets while remaining transparent.

MarkMcK79
Naim Audio Forums
May, 2015


I've been using my AV Options SuperWiremold Deep-Cryo (SWMDC) Power Strip for a little under 2 months now. I think it has really just settled in the last few weeks. It really does have a nice organic sound and the noise floor is as good or better than direct into the wall (dedicated 20 amp circuit with an AV Options Hubbell Deep-Cryo 20amp wall receptacle). The highest praise I can give is that it sounds like a perfect extension of my receptacle, as nearly all power conditioning products I've had over the years have imparted a sound signature of their own to the system. The only direct comparisons I've been able to make are with the wall-direct and with a full Shunyata system that was roughly 5x-7x the cost of the SWMDC. I clearly preferred the SWMDC and have sold off the other system. It appears extremely well made for the price. The build quality is clearly at the standard that AV Options provides for all of their equipment and repairs (which is to say comparable to the Naim Audio level). My only wish is that they would offer a black finish in addition to the natural maple. I would highly recommend the product if you are in North America. I don't think you will be able to find a viable alternative at anywhere near 2x-3x the price.

MarkMcK79
Naim Audio Forums
December, 2014


Just to let you know that I've had the SuperWiremold Deep-Cryo power strip now for 3 1/2 weeks and I think it's finally completely broken in. Sounds fabulous. Improved clarity which seems to have improved the pace & timing aspects noticably. Good thing is that my system still sounds the same in tonal balance only better, if that makes sense.

A lot of power conditioners (like the cablepro nana) change the tonal balance in a way that's tiring (light & bright).

Gene N.
Scottsdale, AZ
May, 2014


Naim Audio Restoration-Rebuild Projects-DR Upgrades


Chris and the team at AV Options recently did a full rebuild-restoration and Ultimate Upgrades of my Naim NAC 72 preamp and Olive era Naim HICAP power supply.

As a result of Chris’s exceptional craftsmanship and attention to detail, my system looks and sounds better than factory new condition, and on a total cost of ownership basis is still less expensive (and better sounding) than any current new products at triple or more the retail price. Olive Naim gear had a special magic and AV Options have taken it to a whole new level.

I am also using their Deep-Cryo treated Naim SNAIC5 cable and their AV Options TibiaPlus12 Deep-Cryo AC cable with the 72/HICAP for added benefit - tremendous bang for the buck. AV Options are the only ones with a time machine that can take you back to the 1990s to get like new Olive Naim gear that’s carefully restored & updated for the 21st Century.

My highest recommendation, thanks Chris, Nick and David!

Nile G.
Davis, CA
August, 2017


Chris, my 250DR upgraded amp sounds really great. Big difference. Thanks again for the great work!

Steven P.
Newberry, FL
August, 2017


I just got back my Olive 135s. Over a month without my “system” wasn’t easy. With my CDS2, NAT01, NAC52/SuperCap thru the Focal 1038be’s - life is great again! These are still great, potent amps. Never did sample a NAP500 though. Patty Griffin sounding so good right now hard to imagine a better sound. Thanks Chris and the team at AV Options!

David F.
Dix Hills, NY
June, 2017


Listening for about a month now to my 250DR that you upgraded from a 250.2. Fast 6 week turnaround. Very professional service in which I have total confidence. I prefer buying "pre-loved" and I think this is the fifth black box Chris has "refreshed" for me.

I'll add my voice to the chorus of gobsmacked customers singing the praises of the 250DR amp. It really is brilliantly better than the 250.2, particularly into my SF Guarneri Memento which really reveal improvements. A 282/200 was just okay. A 282/250.2 was better, but the bass was overly "ripe" on some material. A 282/250DR is a proper combo, delivering punch, clarity, refinement, and a you-are-there experience without harshness or bass bloat.

I'll say what everyone else on the Naim Forum says. If you have a 250.2 upgrade it to 250DR now! There is nobody better in the USA to do the work than Chris West at AV Options. Absolutely worth it.

Dave W.
Woodstock, GA
May, 2017


Just reporting in - the DR upgraded amplifier sounds amazing. The DR version of this amplifier makes the 250.2 sound broken. I also love the AV Options Twisted-56 Deep-Cryo speaker cable pair as it offers a bit more flex than the ultra stiff Naim cable and sounds really great. Thanks again!!

Michael P.
Flemington, NJ
February, 2017


I picked up my restored NAP180 amp today. All is well and it really is amazing how much better it sounds. The sound really opens up and I am hearing much deeper into the music I am playing. Far exceeded my expectations and the new TibiaPlus12 Deep-Cryo power cable is impressive. Thanks again to you and the team at AV Options.

Tommy T.
Levittown, NY
February, 2017


The AV Options recap-restoration of my Naim 82/250 preamp-amp combo (including the Ultimate Upgrades - Z Foil resistors and Deep-Cryo) produced superb results and brought my Olive series amps back to better than new. Replaying all my fave vinyl with that great Naim sound. Thanks to Chris, Nick and David for all the advice and top service.

Arama K.
Solana Beach, CA
January, 2017


On this end everything is now more than good - I hadn't expected such a striking improvement, not least not so quickly. The 250DR upgrade was very much worth doing. Thank you Chris and AV Options!

John W.
Chicago, IL
June, 2016


My newly upgraded 250DR has been playing music for two days now, and it sounds absolutely amazing. It seems to become more refined the more music I play. Thank you to Chris West at AV Options for skilled craftsmanship and excellent service. Thanks to Naim for making this remarkable new technology available to owners of older equipment. For me, this was well worth the wait, and the best sound quality per cost of any upgrade I have made.

I highly recommend the upgrade to owners of 250.2. If you are in the USA, I highly recommend Chris West and AV Options.

Charlie P.
Naim Audio Forums
June, 2016


AV Options meticulously serviced and upgraded my Naim Olive era components (NAC82 preamp, SuperCap power supply and NAP250 amp). I am extremely pleased with the sound quality improvements.

Many thanks to Chris, Nick and David for their fantastic service and products!

Eric S.
Amelia Island, FL
June, 2016


I’m writing to thank you for the excellent work you did on my Naim equipment. Everything arrived last Wednesday (June 1st) but I wasn’t able to install it until the weekend.

The record I always use to after a change to the system is an original MFSL of Supertramp’s ‘Crime of the Century’. The results of your work are amazing. More PraT, more emotion, more fun, lots more information coming through and better dynamic headroom. I can hear chords and harmonies that I never knew were on the recording.

Thank you!

Mark D.
McKinney, TX
June, 2016


Just wanted to let you know that the NAC82 preamp has been working just great since I received it back! I've noticed some improvements in the speed / attack department along with the upper frequencies really seem improved. The latter probably has something to do with the improvements in the speed department. Certainly an investment well worth the time and money, and I surely hope you don't retire anytime soon :-) !!

Aric C.
Andrews, TX
April, 2016


I received my recapped NAIT5i, Tibia AC cable with AVO Deep-Cryo and improved speaker cables on Friday. While I'm not sure how to distinguish your work from my new CD5i-2, I do know that all together, they sound wonderful! Thanks to you and Nick for your good work, fine service and wise guidance throughout what might have been otherwise a trying process.

Gerry B.
Eugene, OR
March, 2016


I recently received back my fully restored Olive system - NAC52/SCAP & NAP135 amps - (along with the newly purchased AV Options SuperWiremold Deep-Cryo power strips & AV Options TibiaPlus Deep-Cryo AC cables plus my NACA5 speaker cables re-terminated and Deep-Cryoed) and am very pleased to say the system now sounds superb, in fact sufficiently better than the original when new. The detail, depth, clarity and dynamic range of my well played music is very significantly better - and after one week of listening, continues to improve. Money very well spent!

It’s clear that you are experts and know Naim Audio products. That provided a level of confidence sufficient for me to make the financial investment. Congratulations to you & the AV Options team!

Lester T.
San Jose, CA
September, 2015


Chris West just serviced my 5 series Naim system. When the gear came back it looked brand new, and the improvement in sound quality was noticeable. His attention to detail was remarkable. Thanks AV Options!

Nile G.
Davis, CA
February, 2015


I have a pair of Naim Audio NAP135 amps that were rebuilt by Chris West AV Options last year . These are wonderful amplifiiers that, imo, can easily be slotted into a 552 system to great effect. Yes, the 500 is better, but at a substantial cost. Running with a 52, as they were designed, these babies never cease to impress. Well worth the cost and effort to have them properly serviced.

Varyat (Mark K.)
Naim Audio Forums
February, 2015


HEY CHRIS and AV Options!! Should I expect any improvement in the quietude and sonics as I let it play? Cause I don't think I could stand any more betterness... It just might make me lose my mind!!

It sounds great 60 minutes in..Definitely a lot less hiss as in none even ear against speaker. And the ease and clarity... Worth EVERY day I waited. Thanks a lot.

Allen D.
Portland, OR
October, 2014


Wow, all I can say is that the DR upgrades are simply stunning! So much much more detail and better control. If I didn't know otherwise I would think that the tracks I have played were different mixes from before. Absolutely incredible. Chris and AV Options, many thanks, an amazing job.

Nick F.
New York, New York
September, 2014


Dear Chris, just wanted to let you know that the CDS3 has been running perfectly and sounds terrific. It's so quiet now, and the music is both richer and clearer. Thank you AV Options for all of your efforts. Most appreciated.

Anita B.
Alexandria, VA
August, 2014


I'll have more to say about AV Options and Chris West in a few, but if you've seen some of the pictures he has posted of PSs being upgraded, I think you will develop an appreciation for both 1) amount of work that goes into performing the upgrade, as well as 2) the care and skill level that is required. It's also a pretty good feeling to receive a "Certificate of Test/Calibration" showing the service performed (e.g., the DR Upgrade) along with a notation saying your PS passed all bench tests!....My final comment is specific to US owners: everything you've read or heard about Chris West at AVOptions is true. He is a consummate professional who communicates clearly with his customers, and delivers extremely high quality work at, IMO, a very fair price. Like so many others, I am now a big fan of AVOptions. Knowing Chris is there makes me feel even better about being a Naim owner.

Hook
Naim Audio Forums
June, 2013


Another BIG thumbs up for Chris West and AV Options! Chris finished a full rebuild on a 500 for me about a month ago. His attention to detail and passion for Naim products is quite evident from the get go- this man will go to great lengths to provide the best service possible for our boxes. I am fortunate to live near AV Options and was invited by Chris to drop-off and pick up my gear at his home. At both visits he spent a lot of time with me explaining in detail his approach to the rebuild and showing me his testing equipment, etc. It was clear to me that not only is Chris a fine and friendly bloke but also that he takes every opportunity to educate the end user on the equipment at hand and Naim in general- he really gets into this stuff! Anyway, his work on my amp resulted in final measurements much better than factory spec - this is not by luck! Thanks again Chris for a job well done. The amp rocks BTW.

Varyat
Naim Audio Forums
February, 2013


The funny thing is, I thought my Naim Audio CDSII/XPS sounded great before I brought it in for service, with the exception of my transport starting to skip on certain discs, or having some misread errors on some discs. But, I thought as long as I am bringing it in for the transport, I might as well have Chris West do virtually everything that can be done to bring it back to new spec. I was NOT prepared for just how much of an improvement this was going to bring! It is truly amazing!

In fact, I cannot think of anything that has had a better value for the dollar than what AV Options’ service has provided for me and my music system. Highly Recommended!!!

No Regrets
Naim Audio Forums
March, 2012


I'll state this: servicing my 14 year old 52/supercap by Chris West and AV Options was a bigger improvement than Hiline, 4 Powerlines, and Fraim COMBINED! I have no regrets about any of these upgrades (though I am still not that convinced about the Hiline). It is that fundamental a change to my music listening. In fact, when I think about it, I was quite stupid for not having done this BEFORE all these other upgrades. So live and learn.”

DavidF
Naim Audio Forums
March, 2012


All I can say right now is.....WOW!!! I'm listening to an incredible Viola Sonata and I am almost in tears. It is sooo beautiful! The tone is so pure, it plays with such delicacy and finese, yet the dynamics can be so strong and bold. The timing of the music is uncanny....it engages your emotions and pulls you in.... as if I were sitting right there playing along with my cello as a duet....(when doing so you have to be so keenly aware of the timing of the music, the phrasing of the music, the interplay between the musicians)....it's all there!!! This is with only 30 minutes on the clock. I can't even imagine how good it will sound after it has been run in for a few days.

No Regrets
Naim Audio Forums
February, 2012