AV Options LLC offers a 30 day return or exchange policy from the date of purchase for most products sold on our Online Store.
Please note that for items that are made to order such as speaker cables, custom terminated interconnects or AC cables and custom value Z-Plugs all sales are final.
Returns require an RMA# to be issued within the 30 day period, which must be obtained via email. Please email us to request an RMA# and to provide the reason for return or exchange. AV Options must receive the item(s) back within 15 days of issuing the RMA. If item(s) are received after 15 days the RMA is invalid.
The RMA# must be on the outside of the shipping package. The item(s) must be received in good condition with any packing as originally sent or the return will not be accepted. All returns are charged a 20% restocking fee. The original shipping charges are not refunded. Product exchanges must be for same or higher value item(s). AV Options reserves the right not to accept returns from chronic abusers of AV Options' Return Policy.
Customer assumes all responsibility for any package that is lost, stolen or damaged by the carrier. For Canadian customers you are responsible for return shipping charges including any custom duties or fees. Please return items via a carrier that provides tracking (UPS, FedEX or USPS Priority Mail) and ship with sufficient insurance. All return shipping charges or shipping charges for an exchange are your responsibility.
Please note: from the time AV Options receives item(s) for return or exchange it typically takes 3-5 business days to issue your refund or ship the item(s) in exchange if in stock. If not in stock AV Options will advise the lead time to ship your item(s) for exchange. Shipping charges for item(s) in exchange are billed to the customer.